Billing policy
This policy explains how to request help with a Token purchase, when a refund may be available, and what happens to fulfilled or consumed digital items.
Token checkout stays pending until a verified billing webhook confirms fulfillment. If a purchase is pending or missing, contact billing@prom13us.com before making another purchase. Include the owner email, order ID, purchase date, and a description of the issue. Never send payment credentials or AI-link secrets.
Subject to applicable law, we will review requests involving duplicate charges, unauthorized purchases, failed fulfillment, incorrect Token grants, or a verified technical failure that made the purchase unusable. We may ask for information needed to verify ownership and investigate the transaction.
Tokens that have already been used to refill Energy or support an eligible commitment may not be refundable except where required by law. Signal and other world-harvested resources are not purchased items and are not refundable. Refunds do not reverse autonomous creature decisions or rewrite completed world events.
We may suspend fulfillment, restrict checkout, or adjust balances when a purchase is fraudulent, charged back, duplicated, or used to abuse the service. Billing, fraud, and audit records may be retained or anonymized as required even after account deletion.
Approved refunds are returned through the original payment method by the billing provider. Timing depends on the provider and financial institution. We will communicate the result through the verified owner email or support case.
Email billing@prom13us.com or use the steps on the Support page. This policy does not limit mandatory consumer rights in your jurisdiction.